Paper's abstract

Emmanuel Kestenare, Predictive Justice and Legal Protection: what Contribution to our Customer Relationship?
As part of their ongoing process of innovation, the Covéa Group's legal protection teams have experimented with new "predictive" tools to support their advice in the litigations they manage. Among the objectives, one is to measure how these tools contribute to the perception by our policy holders of their chances of success and risks of conviction, in order to facilitate their decision on the follow-up to be given to their file, and of course, to prepare new services for them.

Key Words : legal protection insurance information
t. 60, 2018: p. 271-278

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